BBrackstone Prototype, for discussion Signed in as Kerrie, Embroidery In House

See the whole workshop

Everything already in ServiceM8, laid out so the whole floor is readable at a glance. Nothing changes in how you work.

In the workshop
89
jobs across 11 live stages
Finished, not told
45
waiting on a ready message
No way to reach them
1
no usable mobile and no email
Ready messages, 2026
866
588 texts and 278 emails, all typed by hand

Today

7 things need a person. Work top to bottom.
14231
Tom Ackroyd, Garrick Motors, finished 11 minutes ago
Ready message written, by text
Not told
14176
Whitfield Plumbing, finished 12 days ago
Nobody has told them. No message on the job.
12 days
14218
Ravensworth Joinery asked a question yesterday 16:40
Email in, no reply yet. 18 hours waiting.
Unanswered
14232
Ribble Valley Riding, proof opened Wednesday, no reply
Three days since they opened the visual
Proof
14140
Meadowbank Care, due 4 Sep, still on back order
Four days past the date in the job notes
Overdue
14174
Carlton Sports Club, £455, invoiced 21 days ago
Oldest unpaid invoice
Unpaid
14198
Oakfield Nursery, finished, no number and no email
Cannot be reached until someone adds a contact
Fix in ServiceM8
One action per line. Done means gone, with a few seconds to undo. Snooze hides it until tomorrow. In Essentials this is the list to read; from Operations the buttons work.

The floor

Updated 2 minutes ago
All 11 stages, swipe sideways. Refreshed every 5 minutes.
AllEmbDTFVinylSubliS/P Kerrie's view, remembered from last time. Tap All to see the whole floor.
01Quote
Required0
Nothing waiting
01AQAR0
Nothing waiting
02Awaiting
Customer23
14218
Ravensworth Joinery
40 hoodies, black +1 more
Embno date
14202
Kirkby Rangers FC
18 football shirts, red and white
Emb/Vinyl18 Sep
+21 more
03New Order
To Order2
14232
Ribble Valley Riding
16 polo shirts, navy
EmbArtwork22 Sep
14226
Fenwick Tyres
8 hi vis jackets, orange
DTF17 Sep
04Ordered
Garments20
14196
Halewood Plant Hire
50 t-shirts, white +2 more
DTF/EMB12 Sep
14188
St Bede's Primary
120 sweatshirts, royal blue
Emb9 Sep
+18 more
04.aBack
Orders1
14140
Meadowbank Care
6 tunics, teal
Emb4 Sep
05Part
Picked1
14211
Coastline Roofing
24 softshells, navy +1 more
Emb/SP16 Sep
06Picked30
14225
Pennine Electrical
35 polo shirts, navy
Emb15 Sep
14219
Lowther Academy
60 t-shirts, sublimated
Subli19 Sep
+28 more
07Production11
14230
Garrick Motors
24 softshells, navy
Emb/Digital11 Sep
14227
Brindley Groundworks
14 hi vis jackets, orange
DTF12 Sep
+9 more
08Delivery
APC0
Nothing waiting
10Check
Stock1
14223
Aldergate Brewing
48 t-shirts, black
Embno date

To order

Garments across New Order and Back Orders, added up
24
Polo shirts, navy
14232 Ribble Valley Riding 16, 14140 Meadowbank Care 8
2 jobs
8
Hi vis jackets, orange
14226 Fenwick Tyres
1 job
6
Tunics, teal
14140 Meadowbank Care, on back order since 1 Sep
Back order
From the line items on each job, so the person ordering sees one list instead of opening every job. Setup, carriage and partial invoices are left out.
Operations
Ready messages, prepared for you
The moment a job is finished, the message is written and waiting, as a text or an email. You read it and press send.

Ready to send

2 texts, 1 email, 2 held back
Hello Tom Your latest order is ready to collect from Embroidery In House. Thank you EIH Team
Your own wording, as it goes out today by text and by email. Delivery orders get the other message: your order is now complete, when is best for delivery?
14231
Tom Ackroyd, Garrick Motors
Finished 11 minutes ago, for collection
Text to 07*** ***482
Waiting
14224
Priya Nandra, Lowther Academy
Finished 40 minutes ago, for collection. This customer always gets the email.
Waiting
14220
Dave Ellison, Pennine Electrical
Finished today, 08:15, for collection
Text to 07*** ***915
Waiting
14215
Ashworth Haulage
Has a Carriage line, so it is going out by courier and the collection wording would be wrong. Nothing sends until someone decides.
Held back
14209
Marsden Fabrications
Automatic message blocked: customer has the Blacklisted badge in ServiceM8, one of 54 jobs that carry it. Staff can still contact them by hand.
Blocked
Automatic sends run 8am to 6pm, Monday to Saturday. The days and hours are yours to change. A job finished at 9pm waits for the next morning. Staff can send by hand at any time.
Complete
Everything ServiceM8 already holds
Quotes, artwork proofs, every job's history and the money, all in the same place as the floor.

Job 14230, Garrick Motors

One job's page. Every job number on this screen opens one of these.
28 Aug 09:12
Quote emailed, £1,180. Opened the same morning.
Gabrielle
29 Aug 14:40
Customer replied by email: go ahead, 24 softshells, left chest logo.
1 Sep 10:05
Artwork proof emailed, opened within the hour. proof-v1.png
Chris
2 Sep 08:30
Artwork approval recorded on the checklist. Customer approved by phone.
Kerrie
2 Sep 08:31
Deposit received, £300.
Kerrie
2 Sep 08:35
Moved to 03 New Order. Garments ordered from the supplier.
Gabrielle
5 Sep 15:50
Garments arrived and picked. Moved to 06 Picked. Stitch file attached. garrick-lc.dst
Chris
8 Sep 11:20
In production. Due 11 Sep, from the job notes.
proof-v1.pnggarrick-lc.dstquote-14230.pdfphoto-hooped.jpg
24 softshells, navy, embroidered left chest. Line items: 24 x Softshell jacket navy, Embroidery logo set up, Carriage. Every file on the job is listed above. Search finds this job by its number, the customer, their phone or email, or the words in the job notes.
Complete
Quotes, and whether they were read
ServiceM8 already records when a quote email is opened. Nobody looks at it.

Quotes

19 open. 7 lost this month, £538
14229
Selby Plant Hire, £1,240
Quote sent 8 days ago, never opened
Not opened
14221
Hartley Fabrication, £680
Opened twice, no answer yet
Chase
14186
Redmayne Interiors, £2,915
Accepted, awaiting payment on collection
Pay on collection
14237
Wearside Rowing Club, £455
Quote expires Friday, opened once
Expiring
Bespoke, later
What ServiceM8 cannot do
Extra processing and workflows, built by us once the dashboard is earning its keep. Options, chosen to suit, not a bundle.

Built for embroidery

Four options for later
Stitch
Thread colours and stitch counts, read from the files
The .dst files already attached to jobs carry both. Read them, and 11,400 stitches in Madeira 1043 shows on the card.
Option
Approve
A link for customers to approve artwork online
One tap on their phone records the approval on the checklist. No email chain to chase.
Option
Merge
One record per customer
The same firm is entered 21 times over seven years. Merge them, and one history follows the customer.
Option
Stock
Stock tracked as it is used
Thread and blanks counted down from what each job consumes, so reordering happens before you run out.
Option

Due this week

From the dates typed in the job notes
14140
Meadowbank Care
Due 4 Sep, still on back order
4 days late
14188
St Bede's Primary
Due 9 Sep, garments ordered
Tomorrow
14207
Fellside Nurseries
Due 10 Sep, picked
Wed
14230
Garrick Motors
Due 11 Sep, in production
Thu
+3 more

How long customers waited

Last 7 years
429 customers waited more than a week after their order was finished
Told the same day2,864
Waited up to a week892
Waited over a week429
Told before it was finished187

Nobody forgot on purpose. The order was done, the shop was busy, and the text waited. This is the part that stops happening.

Nobody has told them

45 jobs in the last 30 days
14176
Whitfield Plumbing
Finished 12 days ago
12 days
14183
Carlton Sports Club
Finished 9 days ago
9 days
14190
Redmayne Interiors
Finished 6 days ago
6 days
14201
Arden Vehicle Hire
Finished 4 days ago
4 days
+41 more
Essentials shows you the list. From Operations, each one gets a ready message drafted from here, and is marked off when someone has already rung them.

No way to reach them

1 job
14198
Oakfield Nursery
No number and no email on the job
Fix in ServiceM8
A landline or a muddled number is fine if there is an email. Only jobs with neither usable mobile nor email appear here.
Operations
Follow-ups that chase themselves
The reminders you already set on customers, actually acted on.

Due to chase

133 jobs carry a follow-up badge
2 wk
Hartley Fabrication
Two week follow-up falls due Thursday
Due
1 yr
Kirkby Rangers FC
Last order a year ago, kit season
Due
3 mo
Coastline Roofing
Three month follow-up due Friday
Due
Operations
Messages that need a person
Customers waiting for a reply, and messages that never landed.

Messages

2 unanswered, 2 did not land
14218
Ravensworth Joinery
Emailed yesterday 16:40 asking about sizes. No reply yet.
18 hours
14196
Halewood Plant Hire
Texted this morning: can we add 10 more? No reply yet.
2 hours
14190
Redmayne Interiors
Ready email bounced. Treated as not told.
Bounced
14183
Carlton Sports Club
Ready email sent 4 days ago, never opened
Not opened
Complete
Artwork proofs waiting
Approval is what your staff record on the checklist. The email log says who needs a nudge.

Artwork proofs awaiting approval

4 waiting
14232
Ribble Valley Riding
Visual emailed Tuesday, opened Wednesday, no reply for 3 days
Chase
14218
Ravensworth Joinery
Visual emailed 6 days ago, never opened
Not opened
14226
Fenwick Tyres
Revised proof sent yesterday, opened today
Waiting
14196
Halewood Plant Hire
Approved this morning. Kerrie recorded it.
Approved
Complete
Money
What is still owed, oldest first, and what came in this week.

Money

£1,578 owed on 9 jobs
14174
Carlton Sports Club, £455
Invoiced 21 days ago
Unpaid
14168
Meadowbank Care, £1,290
Invoiced 15 days ago
Unpaid
14190
Redmayne Interiors, £2,115
Invoiced 6 days ago, pay on collection
Unpaid
14230
Garrick Motors, £300
Deposit received Tuesday
Paid
14183
Carlton Sports Club, £720
Paid in full Monday
Paid
This week: 24 payments received, £11,051.
Complete
A page for each customer
Their jobs, badges and messages, with look-alike records labelled rather than guessed at.

Kirkby Rangers FC

Customer page
Badges
Good Payer
14 jobs since 2019, £9,860 in total. Last order a year ago, kit season.
Records
3 records look like the same club
"Kirkby Rangers FC", "Kirkby Rangers" and "KRFC". Shown together, not merged. Merging is a Bespoke option.
Possible duplicates
14202
18 football shirts, red and white
Awaiting customer, quote opened Tuesday
Open
Messages
Last ready message 4 Sep 2025, by text
31 messages on file, all opened or delivered

What Essentials gives you

Your phone line, already sorted

The Voice AI receptionist we showed you is a finished product in its own right, and it stands apart from these packages. It answers the phone, takes the whole brief and writes it up. Adopt it whenever suits, with or without any of the above.

Available now, separately

This is a prototype built to start a conversation, not a finished system, and nothing here is connected to your live account yet. The stages, decoration codes, the counts and the wording of the ready message are taken from the real Embroidery In House account on 8 September 2026. Customer names, job numbers and figures on this page are made up, so it can be shared safely. Staff names show how actions would be recorded in the dashboard; whether ServiceM8 records the same person against a message is still being checked. Essentials, Operations and Complete all show what ServiceM8 already holds. Bespoke adds what ServiceM8 cannot do, as options scoped once the earlier levels are proving useful.